Refund, Exchange, and Return Policy:
At Wellness Works, we are committed to providing our customers with the best possible products and services. If for any reason you are not satisfied with your purchase, we offer a 15-day money-back guarantee on all our products.
Refunds:
To be eligible for a refund, the following conditions must be met:
• You must contact us within 15 days of receiving your order to initiate the refund process.
• The product must be returned in its original packaging, unused, and in the same condition as when you received it.
• You must provide proof of purchase, such as your order number or receipt.
• The refund will be issued to the original payment method used for the purchase.
Please note that shipping and handling charges are non-refundable, and you will be responsible for the cost of returning the product to us.
We reserve the right to refuse a refund if the above conditions are not met, or if we suspect abuse of our refund policy.
Exchanges:
If you would like to exchange a product for a different one, we offer an exchange policy within 15 days of purchase. The following conditions must be met:
• You must contact us within 15 days of receiving your order to initiate the exchange process.
• The product must be returned in its original packaging, unused, and in the same condition as when you received it.
• You must provide proof of purchase, such as your order number or receipt.
• You will be responsible for the cost of shipping the product back to us, and we will cover the cost of shipping the new product to you.
• Any gap in cost of product exchanging for will be covered by you.
We reserve the right to refuse an exchange if the above conditions are not met, or if we suspect abuse of our exchange policy.
Returns:
If the product you received is damaged or defective, we offer a return policy within 15 days of purchase. The following conditions must be met:
• You must contact us within 15 days of receiving your order to initiate the return process.
• The product must be returned in its original packaging, unused, including any documentation.
• You must provide proof of purchase, such as your order number or receipt.
• We will cover the cost of shipping the product back to us, and we will send you a replacement or issue a refund, depending on your preference.
Please note that we do not accept returns for products that have been used or are not in their original packaging.
If you have any questions or concerns about our refund, exchange, and return policy, please don’t hesitate to contact us. We are here to help and ensure your satisfaction with our products and
services.